Privacy Policy

1. Introduction

Barpel AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice support platform for e-commerce (the "Service").

By using our Service, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Connect your e-commerce store
• Contact our support team
• Subscribe to our communications

This information may include your name, email address, phone number, business information, and payment details.

2.2 Call Data

As part of providing our AI voice support service, we collect and process:

• Call recordings and transcripts
• Customer phone numbers
• Order information accessed during calls
• Call metadata (duration, time, outcome)

2.3 Shopify Integration Data

When you connect your Shopify store to Barpel, we access the following data through the Shopify API on your behalf:

• Orders (read-only, via read_orders scope): order IDs, status, line items, and customer contact information necessary to handle inbound voice calls
• Products (read-only, via read_products scope): product titles, descriptions, and pricing to answer product inquiries during calls

This data is accessed exclusively to power AI voice call handling for your store and is never shared with third parties for any other purpose. When you disconnect your Shopify store or uninstall Barpel from Shopify, all Shopify store data in our systems is permanently deleted within 30 days.

2.4 Automatically Collected Information

We automatically collect certain information when you visit our website or use our Service, including IP addresses, browser type, device information, and usage patterns through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process and complete transactions
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze aggregate, anonymized usage patterns to improve service reliability
• Detect, investigate, and prevent fraudulent transactions and unauthorized access
• Comply with legal obligations

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (e.g., cloud hosting, payment processing, analytics)
• Integration Partners: E-commerce platforms you choose to connect (e.g., Shopify, WooCommerce)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Portability: Request transfer of your information
• Objection: Object to certain types of processing

To exercise these rights, please contact us at support@barpel.ai.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Call recordings are typically retained for 90 days, after which they are automatically deleted unless you request longer retention.

Shopify Integration: When you disconnect your Shopify store or uninstall Barpel from the Shopify App Store, all Shopify API data associated with your store (including access tokens, order data, and product data cached for call handling) is permanently deleted within 30 days of disconnection or uninstallation.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Nigerian Data Protection Regulation (NDPR)

Barpel AI operates from Nigeria and complies with the Nigerian Data Protection Regulation (NDPR) 2019 and the Nigeria Data Protection Act 2023. In accordance with these regulations:

• We process personal data only on lawful grounds (consent, contractual necessity, or legitimate interests)
• We implement appropriate technical and organizational measures to protect personal data
• When transferring personal data outside Nigeria, we ensure adequate safeguards are in place as required by NDPR and the Nigeria Data Protection Act 2023, including contractual protections with recipients
• Data subjects may exercise their rights by contacting support@barpel.ai

12. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information:

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you
• Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions
• Right to Opt-Out of Sale: We do not sell your personal information to third parties. No opt-out is necessary.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights

To exercise your California privacy rights, please contact us at support@barpel.ai with the subject line "California Privacy Request."